Scooter's Franchise Support -

From an experienced team of professionals available daily.

Franchise Support Team

Operations: Training & Franchise Relations:

At Boundless Enterprises, we not only own the franchise, we own and run stores. We run them profitably. We are able to do that because we know through experience what works and what doesn’t. We’ve made the mistakes, corrected them, tested the theories and put into practice what we preach every day in our own stores and throughout the system.

The Operations team provides the hands-on experience that helps franchisees understand how to implement a cost-effective program in their stores by monitoring cost of goods, labor costs, equipment maintenance and hiring solid managers and personable barista team members.

Every franchisee and his or her store manager spends two weeks at the home offices and in a store going through a structured training course that includes product preparation, personnel development and store operations. In addition, our training team spends the opening week in the stores with the manager and barista team. The goal is to ensure drinks are made to our standards and that the people who prepare those drinks provide the amazing experience customers will share with others.

Marketing:

Long before a new location opens, the marketing team is creating awareness about the store with banners, social media and concentrated publicity. Once it’s open, grand opening campaigns are implemented and are designed to create an instant customer base in the surrounding area.

The whole focus of marketing is to drive traffic to the stores. This is accomplished through on-site marketing, targeted direct mail programs and campaigns that are designed to bring in customers and keep them coming back. Campaigns are carefully tied together so that, regardless of where a customer learns of Scooter’s, the message is the same.

Products & Distribution:

Early on in the franchising process, it became apparent that controlling products and distribution would be integral to the success of the entire Scooter’s franchise. With that in mind, Boundless Enterprises purchased Harvest Roasting Company. This created control over product quality, pricing and timely/consistent delivery to the stores. Harvest has developed a reputation for its superior bean quality and roasting methods.

Support Continues Beyond Opening Week

Franchisees always have access to the Franchise Support Team for ongoing training, questions and advice. Annual and quarterly franchise meetings give franchisees and their management teams the opportunity to learn about new programs, sample products, receive training and share information.

Marketing communications are constant, training tips and videos are made available, and information is consistently shared with managers and their teams to help them grow and, just as importantly, allow franchise owners the time to focus on opening other locations.